Autoresponders

Maybe this is a silly question so forgive me. But if you have lots of customers wouldn't it make more sense to just have a real customer service agent respond to multiple emails than an automated response.

I keep hearing about autoresponders and I guess I don't understand how they can be so much better than a real person replying to customer questions. I suppose if you have hundreds of people emailing you though everyday it's a nice gesture to email back and acknowledge that you received the initial email.

Autoresponders are also used to send e-mails to people who opt in to your site everyday. If you have over 200 opt ins a day, it would get very aggrivating trying to send out 200 of the same exact e-mails every single day, along with a waste of time.

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